HELP & FAQ


Shipping

Where does The Natural Products Store ship?

Currently, we only ship to the US 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska and Puerto Rico.

Tell me about shipping to the U.S. and Puerto Rico.

All orders are shipped USPS priority. Please see price structure below.

  1. USPS Priority (3-7 business days): $9.99 for Purchases under $75.00.
  2. USPS Priority (3-7 business days): FREE for Purchases over $75.00.

 PS: Please allow 1 to 2 business days for us to receive and process your order. Delivery times are non-guaranteed, and The Natural Products Store cannot be responsible for packages that take longer than the estimated transit time. The vast majority of packages shipped via USPS arrive within the estimated timeframe, but lengthy delays are possible, especially for orders to Alaska and Hawaii..

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one the carrier takes it from there. You’ll get a shipment notification email with as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via customers@thenaturalproductsstore.com. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email customers@thenaturalproductsstore.com.

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing customers@thenaturalproductsstore.com.

Are your products tested on animals?

Here at The Natural Products Store, we work hard to source natural and organic products from companies who does not believe in testing their products on animals.

Returns & Exchanges

How do I place a return or exchange?

We're sorry to there were issues with your products. Please reach out to customers@thenaturalproductsstore.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—our packages don’t include return slips. Just reach out to customers@thenaturalproductsstore.com and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order. Order # must be provided to place a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at customers@thenaturalproductsstore.com and we'll help you place the return.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at customers@thenaturalproductsstore.com and we’ll be sure to resolve the issue!

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at customers@thenaturalproductsstore.com.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Is your card expired?

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at customers@thenaturalproductsstore.com. We’re happy to help!

Order Questions

How can I update my order?

Please email us at customers@thenaturalproductsstore.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.